Efficient and modern: Social welfare office expands electronic file management
Following the successful launch of the customer portal for counselling and processing social benefits in 2013, the city's social welfare office is now adding another building block for modern and citizen-friendly administrative work:
In the social welfare department of the Social Welfare Office, benefit files for outpatient assistance will now only be kept electronically. This means that, in the interests of citizen-friendly and modern administration, keeping extensive paper files is now a thing of the past.
With the introduction of the electronic file, all incoming mail for the area of outpatient assistance is recorded electronically in the social welfare office and made available to employees for processing digitally and in an audit-proof manner.
Data protection is always guaranteed when handling social data. Only authorised users within the social welfare office have access to the digital mail processes.
The corresponding paper processes are only stored in the social welfare office for a limited period of time and then destroyed.
The Social Welfare Office would like to point out that only copies should be submitted as proof of the application documents. Originals cannot be returned.