On hand round the clock to answer any questions about waste disposal
How do I dispose of paint tins properly? When is my bin emptied? How do I arrange for bulky waste collection? Nowadays, many questions about waste disposal can be easily answered by AI-powered systems – and Qonny has been developed specifically for this sector. It answers residents’ enquiries round the clock over the phone, using natural language and with no waiting time. The AI voicebot handles the full range of typical enquiries: from the basics of waste management and collection dates to information on recycling centres, bulky waste bookings or changes to waste bin arrangements.
The aim of the roll-out is to handle the concerns of Chemnitz residents more efficiently and to noticeably improve the service provided to the public.
Jörg Jacob, Head of Corporate Development at the ASR, explains: “For us, the use of Qonny is a logical addition to a modern customer service system. We want to process enquiries more quickly and further improve our service so that residents can receive support easily and promptly. At the same time, the introduction of AI-powered citizen information represents a significant step forward in the digitalisation of our processes.”
Qonny’s telephone number is 0371 4095-777.