Additional appointments for citizens' concerns at the registration office Reservation only possible via the public authority telephone number 115
Due to the current high number of visitors to the registration office in the Bürgeramt, Bürgerhaus Am Wall, Düsseldorfer Platz 1, additional consultation hours are being offered with immediate effect. In addition to the usual office hours
| Monday | 8:30 - 12:00 |
| Tuesday | 8:30 - 18:00 |
| Thursday | 8:30 - 18:00 |
| Friday | 8:30 a.m. - 12:00 p.m. |
| Saturday | 9.00 - 13:00 |
Until 31 May 2016, appointments can also be reserved via the public authority telephone number 115 for
| Monday | 12:00 - 15:00 |
| Wednesday | 9:00 a.m. - 12:00 p.m. |
Appointments are only available for the registration office in the Bürgerhaus am Wall, Düsseldorfer Platz 1, 09111 Chemnitz.
To ensure that the staff have sufficient time to process your application, please state the services you require when booking your appointment. Please keep the agreed appointments, as the appointment will be cancelled if you are late. If an agreed appointment is no longer necessary, please cancel in good time.
New: Self-service terminal for recording biometric data
The biometric features required to apply for an identity document, such as photograph, fingerprints and signature, can now be recorded using a self-service terminal.
An easy-to-understand menu in several languages guides citizens step by step through the enrolment process. A member of staff is also happy to help with the enrolment of biometric data.
The fee for taking or recording the biometric data is 3.00 euros and must be paid together with the fee for the ID document when submitting the application. Citizens do not receive a printout of the photo. The costs are only incurred once.
The self-service terminal must be used before the waiting number is called up so that the data for the interview with the clerk is already available. Sufficient time should therefore be allowed for the creation of the biometric data.